What are the return conditions?
- Within 14 days of receipt, you can return the product if the order is still sellable, meaning unworn and original tags attached, and you can request a refund.
- After 14 days the order is final.
- Unfortunately earrings can not be returned or exchanged due to hygienic reasons.
- Items bought in sale periods can be refunded for online store credit.
- In case you want a total refund and your order was made under free shipping conditions, and these no longer apply by cause of your return, the actual shipping cost will be deducted from your refund.
Please order mindful, read our size charts and when in doubt, you can always e-mail us or send us a message through Instagram, and we can help you! :)
How do I apply for a return?
1. E-mail us at firstname.lastname@example.org (we speak Dutch & English), please write 'RETURN' or 'EXCHANGE' in the subject line together with your order number. Please tell us the reason for your return in the e-mail.
2. We will respond to your inquiry (exchange or refund), and after receiving acceptance of your exchange or refund by us, we will instruct you on how to return the item to us.
Please note: We ask you kindly to please send us the return package within 2 days after you have our approval of the return.
When will I receive my refund?
We will pay out your refund the moment we get a notification from our warehouse. It takes 1-3 days before your money is back on your account.
Do I have to pay for the return costs?
Yes, customers are responsible for return costs, also for exchanges.
Please read our sizing page with attention before placing your order.
How do I prepare my return package?
Return shipping must be prepaid and traceable and marked with your name.
In the event the package is not received by us or lost in transit, Confidante will not be liable if there is no tracking information. You are responsible for return shipping costs, and we observe the right to deny refunds if the merchandise returned fails to meet our refund policy requirements.
Please note that if you return your order it must be in accordance with our return shipping policy. This way we ensure that the product arrives at us in good order and we can take appropriate action (for example: towards our own suppliers and partners).