Free shipping conditions
We offer free shipping on orders over €175,- in NL, BE and GER.
We offer free shipping on orders over €275,- to all other countries.
We ship our domestic (NL) orders with DPD and De Fietskoeriers. EU orders are shipped with DPD. Orders outside the EU are usually shipped with TNT or FedEx Economy.
We do not offer free returns, these costs are for the customer. In case you want a total refund and your order was made under free shipping conditions, and these no longer apply by cause of your return, the actual shipping cost will be deducted from your refund. Read more about returns here.
We will provide you with tracking details when your order is packed and handed to the carrier. Please double check your address before placing your order. Once your order is placed it's immediately picked and packed by our warehouse. In case you made a mistake, e-mail us asap @ firstname.lastname@example.org.
Shipping to the UK
If your order value is 135 GBP or up, the receiver is responsible for VAT and any customs costs. Please note: rules around import duties and taxes in the UK can be irregular at the moment. If your order value is less than 135 GBP, duties and VAT are collected on OUR side. But if your order is above this amount, customs will collect duties and VAT on your side. We are currently looking for a feature that will collect duties and VAT while checking out, so you will not have any surprises when your package is delivered.
The Netherlands €5.95 | 1-2 business days
United Kingdom €14.95 / 12,61 GBP | 3-4 business days
Austria €9.50 | 3-4 business days
Belgium €6.95 | 2-3 business days
Denmark €11.75 / 87,40 DK | 3-4 business days
France €10.95 | 3-4 business days
Germany €7.45 | 2-3 business days
Finland €19.00 | 3-5 business days
Italy €11.95 | 3-4 business days
Ireland €11.95 | 3-5 business days
Luxembourg €9.75 | 2-4 business days
Lithuania €19.00 | 3-5 business days
Norway €19.00 / 184,23 NOK | 3-5 business days
Portugal €14.00 | 3-4 business days
Spain €11.95 | 3-4 business days
Sweden €17.95 / 186,03 SEK | 3-4 business days
Switzerland €19.00 / 19,43 CHF | 3-5 business days
Australia €19.00 | 5-7 business days
Canada €19.00 / 26,31 CAD | 4-6 business days
United States €19.00 / 21,04 USD | 4-6 business days
Rest of the World €29.95 Estimated delivery time: 4-14 business days
Delivery times abroad will vary depending on the receiving country & customs clearance times, for estimated transit times, see the website of the shipping company.
Confidante is not responsible for any customs duties & taxes incurred within your receiving country. Any delivery date or time specified by Confidante is a best estimate only, and Confidante will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.