the website the confidantespirits.com and all of its content, including and not limited to, it's software or html code, scripts, text, artwork, photographs, images, video, and audio, and product designs on sale on this website are the intellectual property of theconfidantespirits.com.
all content is provided by the confidante as a service to it's current and prospective customers and may be used for personal use and for purchasing purposes.
you are authorised to print a copy of any information contained on this website for personal use only, unless such printing is expressly prohibited. without limiting the foregoing, you may not, without our written permission, sell information obtained from this website.
you may not copy, alter, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, or otherwise exploit this site or any of its content without our prior written permission.
you may not use this website, or any of its content, for any business and/or commercial purposes, including any advertising or advertising revenue generation activity.
any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited.
you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these general terms and conditions.
With passion The Confidante designs and produces all products on www.theconfidantespirits.com.
The products have been made in small batches of typically 20 to 30 pieces, existing of different colours and/or patterns. Dying and printing is handly made. Tailoring is done in small handcraft workshops at a fair price.
The Confidante hopes her designs will arouse your passion to buy, and more important, to wear them.
Although the confidante strives to display the correct texts, we trust that you read the sizing form, which helps you to choose the correct size before you purchase your item.
We cannot guarantee that colours on the website will be true to life, because this depends the color settings of your computer and/or monitor. Products differ from piece to piece, because every item is hand dyed as part of a small batch.
Please consider your orders carefully, choosing the right item and the size for you, because we want to keep our prices fair, and not burden the environment unnecessary, by avoiding unnecessary return shipping.
If you place an order, you will get a confirmation email with the e-mail you registered with. We include and make all information you need for the product available.
Shipping & Delivery
All items are shipped internationally from Bali, Indonesia via DHL, or from Amsterdam, The Netherlands via POSTNL/DHL/ at a flat international rate of €4,95,- for Dutch orders, and €15 for the rest of the world. All international duties/taxes are payable by the purchaser on delivery. You will be provided with tracking details as soon as your order has been shipped. If you would prefer to sign for your parcel, please send in a request so that we can use registered post when processing your order.
Delivery times will vary depending on the receiving country & customs clearance times. For estimated transit times see the website of the shipping company.
Please note: The Confidante is not responsible for any customs duties & taxes incurred within your receiving country. Any delivery date or time specified by The Confidante is a best estimate only, and the confidante will be not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Return of Goods Policy
Within 10 days of receipt, you are able to return the product if the order is still sellable, meaning unworn and original tags attached. after 10 days the order is final. Products may be exchanged for a different size or style, or returned for online purchase credit which is valid for 6 months.
Return costs are for the user and you will receive a voucher according to the value of the returned goods for another purchase. A refund will only be provided if your goods are faulty, or damaged during shipping.
Each product is being checked on production faults before it is shipped. If failures are being found after 10 days, which is not the consequence of using the product, please contact our customer service at firstname.lastname@example.org, and we will offer a suitable solution.
Please note that if you return your order it must be in accordance with our return shipping policy that you receive by email. This way we ensure that the product arrives to us in good order and we can take appropriate action (for example: towards our own suppliers and partners).
Please email email@example.com (within 10 days of receiving your order) to obtain a returns authorisation number (RA Number). yYou will need to provide your full name, order number, items and reason for return in case of faults or damaging. Upon receiving the RA, enclose it together with your original order form and goods. Return shipping must be prepaid and traceable.
In the event the package is not received by us or lost in transit, The Confidante will not be liable if there is no tracking information. Items returned without an RA number will not be accepted. You are liable for return shipping costs, and we observe the right to deny refunds if the merchandise returned fails to meet our refund policy requirements.
You are obliged to read and observe carefully the usage and warning instructions for the use of a product. We are not liable for any damage that you may suffer as a result of the use of a product unless such damage is caused by lack of care. In any case, your right to compensation will be limited to the amount of the payment received for ordered products.
We will do our best to provide you with a beautiful and honest product. In a conflict, all purchases are subjected to the law of The Netherlands. In any disputes, conflicts shall be submitted to the district court in Amsterdam.